Code of Conduct

Eastpoint Protection Services has adopted a Code of Conduct which has been developed to provide an ethical culture that underpins our relationship to clients, employees, suppliers and service providers to Eastpoint Protection Services.
It is designed to integrate with the separate Code of Conduct of our industry association (SPAAL) that is part of our membership undertaking.

Our own Code of Conduct (hereinafter referred to as “the Code”) is used to guide all policies, management decisions and dealings with clients and alliance partners, employees and contractors.
The objective of the Code is to project and adopt best practice industry standards.


1. The Code binds all individuals directly associated with Eastpoint Protection Services and shall include, as applicable, any of their owners, directors, managers, agents, employees and contractors (hereinafter called “Representatives”).

2. Representatives shall conduct their activities in a professional and competent manner with respect for the public interest, maintaining privacy and confidentiality in all their dealings, and shall at all times act with integrity in dealing with clients, other employees, other Representatives, sub-contractors, alliance partners, past and present, and with their fellow SPAAL Members and the general public.

3. Representatives shall not intentionally disseminate false or misleading information, whether written, spoken or implied, nor engage in false, misleading or deceptive conduct or otherwise bring Eastpoint Protection Services or the Security Industry in general, into disrepute.
Representatives have a duty to maintain truth, accuracy and good taste in advertising and sales promotion.

4. Representatives shall not create conflicting or competing interests except with the express consent of those concerned given only after full disclosure of the facts to all interested parties.

5. Representatives shall refrain from knowingly associating with any enterprise that uses improper or illegal methods for obtaining business.

6. A Representative shall not intentionally injure the professional reputation or practice of a client, a competitive security provider, an alliance partner or any other Representative of Eastpoint Protection Services.

7. Representatives shall comply with all applicable State and Federal legislation covering security providers and in particular statutory obligations, including but not limited to matters relating to consumer laws, occupational health and safety and workplace relations laws as well as personal licencing and registration laws.

8. Eastpoint Protection Services’ management should be informed when any Representative’s attention has been drawn to any breach of this Code.
If serious, the breach is to be reported to the appropriate licencing body by Eastpoint management.

9. Representatives shall help to improve the body of knowledge of the profession by exchanging information and experience with fellow Representatives participating in Eastpoint sponsored training events, or industry related programs designed to raise the standard of service delivery, and by applying their special skill and training for the benefit of others.

10. Representatives shall refrain from using their relationship with SPAAL in such a manner as to state or imply an official accreditation or approval beyond the scope of membership of SPAAL and its aims, rules and policies.

11. Eastpoint Protection Services will cooperate with fellow SPAAL Members in upholding and enforcing the SPAAL Code of Professional Conduct.

12. Eastpoint Protection Services shall keep in place procedures to deal appropriately and promptly with all complaints about the provision of its services, and to actively engage in the resolution of complaints and if necessary involve SPAAL through their Dispute Resolution Policy and Procedure.

13. Eastpoint Protection Services will maintain appropriate and accurate records in accordance with all relevant statutory requirements.

14. Where an alleged breach of the Code is appropriately brought to the attention of the management of Eastpoint Protection Services, the matter will be raised in writing with the Representative.
The Representative will be given the opportunity to take remedial action, if that is appropriate under the circumstances, or where remedial action should have been but has not been carried out by the Representative, Eastpoint management will inform the Representative that it will take the appropriate disciplinary action (including termination).
Serious breaches will also be notified to the appropriate licencing body and may lead to dismissal or severance of any contract, written or implied.

15. Eastpoint Protection Services has a zero tolerance policy for any employee (particularly licenced guards) in respect to the ingestion of illegal drugs, and alcohol, where ingestion takes an employee blood level of alcohol in excess of legal limits whilst engaged in EPS ctivities.
Prescription drugs prescribed by registered health practitioners are exempt, but these can still cause side effects that may preclude optimum performance in cognitive abilities.
If in doubt, ask your doctor to authorise a medication review through a clinical pharmacist or contact the EPS administration office to organise a free review.
Failure to observe this policy may be used as grounds for dismissal.