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How We Do It


Eastpoint Protection Services (EPS) is focused on the satisfaction of its customers (both commercial and private residential).
All of our representatives (including directors, managers, officers and employees) are bound by a Code of Conduct published on this website.
We offer an interactive and highly adaptable approach to security, providing a service that is tailored for our clients in accordance with their specific needs, and to the level that we become a trusted segment of their risk management system.
EPS is dedicated to excellence in customer service and communication, and has trained and experienced employees working around the clock to help ensure the safety of our customers and their assets.

Static Guarding

Our static guard service involves a uniformed security guard staying at your premises for a set amount of time, and also includes covert loss prevention services for retailers and other commercial premises. Unlike a mobile patrol, when a patrolman comes and goes during the night, these guards do not leave the premises.

The length of shifts really depends on your requirements and budget. We can tailor a solution to meet your needs; however, our minimum shift length is 6 hours.
Security guards can be rostered to work over a 24 hour period broken up into 8 hour shifts per guard, and their duties can vary, depending on client requirements. Whether you want a guard to be on duty overnight, or a guard to be stationed at a gate or front entry during business hours, or in commercial premises for covert surveillance, we have the right guard for you.

This kind of service is ideal for construction sites, shopping centres, Service stations, banks and gate keeping. It is also useful for any caretaking situation where you would benefit from having a security guard stationed at your premises to either keep people out or manage the people that are coming in.
This is also a great service for birthday parties or any other special event.

All incidents are reported to our supervisors who will complete a report and follow the predetermined instructions as set out by the client (such as calling an after-hours contact or contacting the local police).
Copies of reports will be left at client premises or where otherwise instructed.

 

The Benefits of static guarding

Having guards stay on your site for an entire shift, be it 6 hours, 8 hours or 24 hours, means that there is an almost zero possibility that anyone will attempt to gain access to the premises. The guards can be highly visible, not only visually deterring people from entering the premises, but also physically preventing them from doing so.
They can also be undercover operatives.

At construction sites, the guards can prevent valuable copper and other building materials from being stolen, keep an eye on contractor’s tools and equipment and ensure that no one accesses the site after-hours.
This also has Workplace Health and Safety advantages, in that while you may be held liable for anyone trespassing on your site and injuring themselves, the presence of our guard diminishes this risk.

Our guards can also stay at the site during the day while contractors are working, keeping track of who is coming and going, and ensuring that only authorised persons enter the premises. The guard can check deliveries, sight contractor white Cards and ensure that no person takes equipment off-site without authorisation.

At shopping centres and other venues, our guards can take on more of a ‘concierge’ type role, assisting customers as well as providing a physical presence to discourage would-be shoplifters, loiterers, vandals, Graffiti artists. Security guards can conduct regular walk-around patrols or be stationed in a particular area.
Our guards are rarely working alone. Even though there may only be one guard stationed at your premises, guards are in constant communication with their supervisor via two-way radio or mobile phone.

Security Foot Patrols

Our Security Foot Patrol Officers are available to patrol holiday parks, constructions sites, shopping complexes, private communities, sporting events, music concerts and other events throughout the Northern Rivers Area. Our Security Patrol Officers are in good physical condition, which allows them to cover the designated territory while still keeping a watchful eye out for security breaches or other irregularities. During foot patrols clients, customers, employees, and others will observe the security officer in the course of their duties, and therefore represents not only our organisation, but also your business or other organisation. Eastpoint Protection takes very seriously this public perception role and ensures our security officers adhere to strict appearance and conduct standards so as to reflect as positively as possible on the site to which they are assigned.

Mobile Patrol Services

Eastpoint Protection Services realise that there are a significant number of threats to which your business is exposed to. Staff safety, vandalism and damage to your assets can have a devastating effect on your business and its ability to function.
Eastpoint Protection Service’s random mobile patrols are a cost effective solution for protecting and care-taking your business or other assets, when you are not present to do so.

Our mobile patrol officers can assist you with:

• External and internal property checks

• Staff welfare checks

• Staff escorts

• Opening and closing of your premises

• Key Retrievals for guest lock-outs at holiday properties

Respond and deal with noise complaints at holiday properties

 

Eastpoint Protection Service’s mobile patrol officers physically check doors, windows, surroundings and the interior and exterior of your property.
Our mobile patrols can be adapted to meet your time requirements.
Eastpoint Protection Services will provide a Mobile Occurrence Report within twenty-four hours for any incidents that may occur while on patrol.
Mobile Patrol guards are also available for escorting staff during high-risk daily procedures, such as the locking and unlocking of premises.